Hi there! I have been a Kanken user for close to 10 years now, and I love, I love the bag. I’m forced to buy a new Kanken because my old Kanken has gone through a lot of wear and tear. With this, I decided to buy a new Kanken on 11.11 through the web store, and by the way, it couldn’t be delivered to my place. I had to self-collect at the Kanken shop. This is a little surprising considering modern day E-Commerce, and I live very much in a normal Singaporean neighbourhood. However, one day later, I realised that the exact same bag was cheaper on Lazada AND there was free delivery. This didn’t make the consumer experience memorable for good reasons… Next, when I was at the shop, I asked whether Kanken does repair and servicing because I don’t want to throw away my old Kanken. I was told that this service is not available, and there is potentially a yearly trade-in service. Again, I felt several missed oppportunities here. One, given the business model of Kanken, I would think repair and servicing would be a good nod to sustainability even though I acknowledge the logistical complexity of this offering. Two, the promise of a yearly trade-in feels far away, and almost non-committal (I was told to wait for a social media post on Instagram…). All in all, I still love the brand, but I now have bag #1 that I would love to repair but I don’t know how/when, and I have bag #2 that I feel a little disgruntled that I unwittingly paid for more.
