Return Policy

RETURN POLICY

We accept returns within 14 days of the delivery date under the following conditions:

The product must be in its original, new condition, free from: Marks, makeup, scuffs, or odors.

Damage or signs of use: The product must be neatly folded in its original packaging with all zips and snaps closed.

All swing tags and labels must be attached and undamaged.

If a returned product is used, damaged, or missing original packaging, we reserve the right to reject the return and send the item back without a refund.

No Exchange Policy:

We do not offer direct exchanges. If you wish to obtain a different model, color, or size, you will need to return your original item and place a new order.

Non-Returnable Items:

Sale items and collaborative products.

Items that do not meet the return criteria.

Free gifts or promotional items.

Items purchased from third-party retailers (please contact them directly for returns).

RETURN SHIPPING COSTS:

Customers are responsible for all return shipping and handling fees unless under special circumstances.

HOW TO INITIATE A RETURN:

Pack Your Item: Securely package the product in its original packaging to prevent damage.

Ship It Back: Follow the return instructions provided by our team.

Returns that do not meet the policy will be refused and sent back to the customer.

REFUND PROCESS:

Returns will be processed within 5-7 business days after arriving at our warehouse.

Refunds will be issued to the original payment method once the return is approved.

A refund confirmation email will be sent, and funds may take 2-3 additional business days to reflect in your account.

FAULTY OR INCORRECT ITEMS:

If you receive a faulty or incorrect item, please contact us immediately. We take quality seriously and offer a 1-year limited warranty covering manufacturer defects for items purchased in Indonesia, Malaysia, the Philippines, and Singapore from authorized retailers.

Note: Original shipping charges are non-refundable.