RETURN POLICY
We only accept returns within 14 days of the delivery date for:
Products in its original, new condition. That is, free from marks, makeup, scuffs, odours
Products that is folded neatly in original packaging with all zips and snaps closed.
Swing tags and labels are attached and undamaged
If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your refund.
You will be responsible for shipping and handling charges for any returning parcels except in special circumstances.
We are only able to accept returns for items purchased either directly through our website fjallravensea.com. If you purchased through a third party retailer, please contact them directly for return information.
*Any returned items that do not meet our return standards will be mailed back to you without a refund.*
RETURN INSTRUCTIONS
To start a return, please contact info@fjallravensea.com.
REFUND PROCESS
Returns will be processed within 5-7 business days after the return arrives back at our warehouse. Refunds are issued to the original payment method and you will receive a refund confirmation email once your return has been processed. Please allow an extra 2-3 business days for the credit to appear back on your statement.
EXCHANGES
We only accept returns within 14days of the delivery date for:
Products in its original, new condition. That is, free from marks, makeup, scuffs, odours
Products that is folded neatly in original packaging with all zips and snaps closed.
Swing tags and labels are attached and undamaged
If the products is used, damaged or do not have all original packaging, we reserve the right to refuse your exchange request.
You will be responsible for shipping and handling charges for any exchange parcels except in special circumstances.
We are only able to accept exchange for items purchased either directly through our website fjallravensea.com. If you purchased through a third party retailer, please contact them directly for exchange information.
*Any exchange items that do not meet our exchange standards will be mailed back to you without an exchange.*
We only accept returns within 14 days of the delivery date for:
Products in its original, new condition. That is, free from marks, makeup, scuffs, odours
Products that is folded neatly in original packaging with all zips and snaps closed.
Swing tags and labels are attached and undamaged
If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your refund.
You will be responsible for shipping and handling charges for any returning parcels except in special circumstances.
We are only able to accept returns for items purchased either directly through our website fjallravensea.com. If you purchased through a third party retailer, please contact them directly for return information.
*Any returned items that do not meet our return standards will be mailed back to you without a refund.*
- Refunds or issuances will not be provided for redeemed vouchers.
RETURN INSTRUCTIONS
To start a return, please contact info@fjallravensea.com.
REFUND PROCESS
Returns will be processed within 5-7 business days after the return arrives back at our warehouse. Refunds are issued to the original payment method and you will receive a refund confirmation email once your return has been processed. Please allow an extra 2-3 business days for the credit to appear back on your statement.
EXCHANGES
We only accept returns within 14days of the delivery date for:
Products in its original, new condition. That is, free from marks, makeup, scuffs, odours
Products that is folded neatly in original packaging with all zips and snaps closed.
Swing tags and labels are attached and undamaged
If the products is used, damaged or do not have all original packaging, we reserve the right to refuse your exchange request.
You will be responsible for shipping and handling charges for any exchange parcels except in special circumstances.
We are only able to accept exchange for items purchased either directly through our website fjallravensea.com. If you purchased through a third party retailer, please contact them directly for exchange information.
*Any exchange items that do not meet our exchange standards will be mailed back to you without an exchange.*
- To exchange an item purchased with a voucher, customers are required to pay the price difference for the new item, which includes any additional cost for a change in color.
- Customers will be responsible for covering shipping and handling charges for any returning parcels, unless under special circumstances.
- No in-store exchange requests will be accommodated.
We reserve the right to update or modify these Terms at any time without prior notice.
EXCHANGE INSTRUCTIONS
To start an exchange, please contact info@fjallravensea.com.
GIFT EXCHANGE AND RETURN
Unfortunately, we do not offer an exchanges or return of free gift at this time.
WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?
We take the utmost care in ensuring our goods are of high quality. However, if for any reason you find that our products are faulty or unsatisfactory, please visit our warranty page here.
We offer a 1 year limited warranty that covers manufacturer defects for items with proof of purchase from us or our authorised retailers, bought in Indonesia, Malaysia, Philippines and Singapore.
*Original shipping charges will not be refunded.*
EXCHANGE INSTRUCTIONS
To start an exchange, please contact info@fjallravensea.com.
GIFT EXCHANGE AND RETURN
Unfortunately, we do not offer an exchanges or return of free gift at this time.
WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?
We take the utmost care in ensuring our goods are of high quality. However, if for any reason you find that our products are faulty or unsatisfactory, please visit our warranty page here.
We offer a 1 year limited warranty that covers manufacturer defects for items with proof of purchase from us or our authorised retailers, bought in Indonesia, Malaysia, Philippines and Singapore.
*Original shipping charges will not be refunded.*